We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@novachrome.net. Please note that returns will need to be sent to the following address: 8 boulevard de Champaret, Bourgoin-Jallieu 38300, France.
If your return is accepted, return shipping costs remain the customer's responsibility. A return label will not be provided. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at contact@novachrome.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period within the European Union
In accordance with European regulations, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 14 business days have passed since we approved your return, please contact us at contact@novachrome.net.