SHIPPING POLICY
Delivery area
We deliver to Metropolitan France as well as the European Union.
Logistics provider & carriers
Your orders are shipped via Boxtal, which selects the most suitable carrier depending on the destination:
Processing and shipping times
Average processing time: 1 business day.
Once shipped, the order is generally delivered:
The stated timeframes are indicative and may vary during peak periods.
Order tracking
A tracking number is provided for every shipped order.
Shipping costs
Delivery is free within Metropolitan France. For orders shipped to the rest of the European Union, shipping costs of €4.99 apply. No additional fees apply beyond the delivery method selected at checkout.
Customs fees
As France and the rest of the European Union belong to the same customs union, no additional customs fees will be charged to the customer upon delivery.
Lost, damaged, or undelivered package
In the event of an undelivered, damaged, or lost package, please contact our customer service so we can help resolve the issue.
Order cancellation
Any cancellation request must be made before the order is shipped. Once the order has been shipped, it can no longer be cancelled.
Customer service
For any questions regarding shipping: contact@novachrome.net